Use cases / Organisations
Sonaris for councils, support teams and member bodies
You serve a public, users or members through applications, tickets and cases. Sonaris turns each one into a ticket with an SLA, a review standard everyone works from, and partner teams invited as guests to the cases they advise on.
Every workspace is isolated at the database level, with role-based permissions on every module.
Data is encrypted in transit and at rest, backed up continuously, and never used to train anything.
Contacts, cases, projects, docs and files export in open formats whenever you want.
Start with the inbox, add two more when you need them
Most organisations start where the cases arrive.
A form on your existing site creates the contact and opens a ticket with every answer attached and an SLA running.
Each case gets the same checklist, so a review reads the same whoever picks it up.
Cases that grow get a project, with partner teams joining as free guests to the part they advise on.
Three flows that run themselves
Each one is a trigger and a few actions in Flows, working on the same record as everything else.
Attach the review checklist to the ticket, and open a project when partner teams need to be involved.
A ticket unanswered for five working days goes to the duty officer and is posted to the team channel.
Advance the case, issue the fee invoice and send the decision from the inbox.
How two organisations run on Sonaris
Each story starts with one module, adds more and ends up connected by Flows. The businesses are fictional; the system is the one you get.
SaaS software companies
Ostra Software · LisbonA shared support inbox with SLAs, a sales pipeline, a published help centre and onboarding.
Government agencies
Port Ellery Screen Office · fictionalApplications as tickets with SLAs, review checklists, partner departments as guests and fees online.
What it replaces
One login, one invoice and one customer record instead of a tool per job.
| Need | Typical tool | In Sonaris |
|---|---|---|
| Shared inbox and help desk | Zendesk, Front | Messages and CRM tickets · included |
| Forms | Typeform, Jotform | Forms · included |
| Guidance and knowledge base | Confluence, Notion | Folio and Sites · included |
| Case projects | Asana, Monday | Projects and Checklists · included |
Every officer gets every module. Partner departments and outside advisers join as free guests to the cases they are consulted on.
See pricingPilot with one team. New applications arrive in Sonaris while the old help desk closes out its open tickets.
Everything exports in open formats whenever you want.
How switching worksStart with the inbox
$20 a seat with every module included, guests free. Sonaris launches on 1 December 2026.
Cancel any time · export your data whenever you want