Sonaris for government agencies
Applications that arrive as tickets with an SLA, review checklists every officer works from, partner departments as guests on the cases they're consulted on, published guidance and fees paid online. Shown here through a city filming office.
- Applications that arrive as tickets2 / 14FormsCRM
- One inbox and one review standard4 / 14MessagesChecklists
- Major shoots with every department in the room8 / 14ProjectsFilesChatProfiles
- Guidance, fees and the flow between13 / 14FlowsFolioSitesCommercePayments
An illustrative workspace. The office, city, people and figures are fictional.
Applications that arrive as tickets
The permit application is a form with validation, embedded on the council's existing site. Each submission creates or updates the applicant's contact and opens a ticket with the answers attached, so nothing is re-keyed from an email.
- Drag-and-drop fields with validation
- Spam-safe public submissions
- Submissions that become contacts and tickets
- One record per production company, with its history
One inbox and one review standard
filming@ is a shared inbox where each thread has an owner and officers leave internal notes. Every application gets the same review checklist, so insurance, risk assessments and consents are checked the same way whoever picks it up, and the SLA shows how long is left.
- Shared inboxes with ownership, read state and internal notes
- Tickets with SLAs and automations
- Checklist templates attached to any ticket or case
- Public liability insurance receivedFiles
- Risk assessment reviewed
- Landowner consentHarbour Trust
- Highways consultedRoad closure
Major shoots with every department in the room
A shoot that closes roads becomes a project with phases for review, consultation, approval, filming and close. Officers from highways, parks and the police liaison team join its room as guests alongside the production's location manager, and traffic plans keep their versions in Files.
- Project templates with phases and owners
- Guests see the case they're invited to and nothing else
- Versioned files with revocable share links
- Role-based permissions on every module
Review
Consultation
Approved
Guidance, fees and the flow between
Filming guidance is a folio published on a Sonaris site, next to the application form. Permit fees are services paid at checkout into the office's own Stripe account. Flows opens the right case for each application, moves it on when the review is done and reassigns anything close to its SLA.
- A folio published to the site, with its own search
- Services with fixed prices and online checkout
- Every run has a log, and every edit to a flow is versioned
- Data exports in open formats whenever you want
- Trigger · FormsPermit application submittedwhen
- Action · ChecklistsAssign “Permit review” to the ticketthen
- ConditionRoad closure is tickedif
- Action · ProjectsCreate project from “Major shoot”then
- Action · ChatPost to #highways-liaisonthen
- Trigger · Checklists“Permit review” completedwhen
- Action · ProjectsAdvance to Approvedthen
- Action · PaymentsIssue the permit fee invoicethen
- Action · MessagesSend the decision from filming@then
- Trigger · CRMTicket unanswered for 5 working dayswhen
- Action · MessagesAssign to the duty officerthen
- Action · ChatPost to #permitsthen
Every application, consultation and decision on the record
The application, the checks, the consultation, the documents, the fee and the decision letter all sit on one case. The workspace is isolated at the database level, encrypted in transit and at rest, backed up continuously and never used to train anything.
Consultation
Approved
On location
- FormsApplication: Grey Heron, Harbour Steps
- ProjectsMajor shoot case opened
- ChatHighways agree a 06:00–14:00 closure
- MessagesCoast Road reassigned to duty officer
- FolioDrone guidance updated and published
- ChecklistsOld Library review complete
- PaymentsOld Library permit fee paid
- Seats
- 24 · officers, managers and the duty rota
- Guests
- Partner departments and production location teams
- Data
- Isolated workspace, encrypted, backed up continuously, exportable in open formats
- Replaces
- Typeform, Zendesk, Asana, Confluence, WordPress, Dropbox and Zapier
Start with one module. Add the rest as you grow.
Every module works with every other from the day you switch it on, and your data exports whenever you want.